Hotelo
Hotelo
Hotelo
Mobile Web
Mobile Web
Mobile Web
About the project
About the
project
I was asked to make a digital solution for Hotel Room Service to connect users to local food.
I was asked to make a digital solution for Hotel Room Service to connect users to local food.
I was asked to make a digital solution for Hotel Room Service to connect users to local food.
In the past, people weren't used to ordering a takeaway. Ordering room service made people feel special. The hotel's room service was expensive, the menu was poor, and the dishes weren't great (in some cases). However, today, Ordering food is cheaper. People order food at home way more than before. Unlike in the past, there are many options to choose from today, and when people stay in hotels, the hotel's room service becomes less attractive. People can order takeout from their favorite restaurants.
In the past, people weren't used to ordering a takeaway. Ordering room service made people feel special. The hotel's room service was expensive, the menu was poor, and the dishes weren't great (in some cases). However, today, Ordering food is cheaper. People order food at home way more than before. Unlike in the past, there are many options to choose from today, and when people stay in hotels, the hotel's room service becomes less attractive. People can order takeout from their favorite restaurants.
In the past, people weren't used to ordering a takeaway. Ordering room service made people feel special. The hotel's room service was expensive, the menu was poor, and the dishes weren't great (in some cases). However, today, Ordering food is cheaper. People order food at home way more than before. Unlike in the past, there are many options to choose from today, and when people stay in hotels, the hotel's room service becomes less attractive. People can order takeout from their favorite restaurants.
Hospitalitynet research:
Ordering takeaway is very popular
Ordering takeaway is cheaper, and the delivery fee is very low
The hotel's room services used to charge 11$-12$ per order. When they decreased or canceled the orders' fee, they saw a dramatic increase, up to 7 times more.
Offering a wide range of dishes is more attractive.
The usage of digital tools to order room service and other hotel services allows us to get more data about the guests and build better offers
Full research here
Hospitalitynet research:
Ordering takeaway is very popular
Ordering takeaway is cheaper, and the delivery fee is very low
The hotel's room services used to charge 11$-12$ per order. When they decreased or canceled the orders' fee, they saw a dramatic increase, up to 7 times more.
Offering a wide range of dishes is more attractive.
The usage of digital tools to order room service and other hotel services allows us to get more data about the guests and build better offers
Full research here
Hospitalitynet research:
Ordering takeaway is very popular
Ordering takeaway is cheaper, and the delivery fee is very low
The hotel's room services used to charge 11$-12$ per order. When they decreased or canceled the orders' fee, they saw a dramatic increase, up to 7 times more.
Offering a wide range of dishes is more attractive.
The usage of digital tools to order room service and other hotel services allows us to get more data about the guests and build better offers
Full research here
Tech Stack
Figma
Design Tool
ProtoPie
Prototype software
Tech Stack
Figma
Design Tool
ProtoPie
Prototype software
Tech Stack
Figma
Design Tool
ProtoPie
Prototype software
Tech Stack
Figma
Design Tool
ProtoPie
Prototype software
Created
Created
2022
Try Protoype
Try Protoype
Process
Process
Pain points
Room service is perceived as "old fashion"
The food is poor and boring
The fee is high
Usually, to make an order, you have to call and explain what you want
The project's goals
To create an advanced, easy-to-use room service experience
To provide a quality and diverse experience to eating at restaurants
To increase the hotel's revenue from room service
Main Values
Familiar Interface: The users on vacation may not want to learn new interfaces
Information: Show the users only the information that matters
Provide added value: Expose the guests to new dishes in an easy and comfortable wa
Pain points
Room service is perceived as "old fashion"
The food is poor and boring
The fee is high
Usually, to make an order, you have to call and explain what you want
The project's goals
To create an advanced, easy-to-use room service experience
To provide a quality and diverse experience to eating at restaurants
To increase the hotel's revenue from room service
Main Values
Familiar Interface: The users on vacation may not want to learn new interfaces
Information: Show the users only the information that matters
Provide added value: Expose the guests to new dishes in an easy and comfortable wa
Pain points
Room service is perceived as "old fashion"
The food is poor and boring
The fee is high
Usually, to make an order, you have to call and explain what you want
The project's goals
To create an advanced, easy-to-use room service experience
To provide a quality and diverse experience to eating at restaurants
To increase the hotel's revenue from room service
Main Values
Familiar Interface: The users on vacation may not want to learn new interfaces
Information: Show the users only the information that matters
Provide added value: Expose the guests to new dishes in an easy and comfortable wa
Pain points
Room service is perceived as "old fashion"
The food is poor and boring
The fee is high
Usually, to make an order, you have to call and explain what you want
The project's goals
To create an advanced, easy-to-use room service experience
To provide a quality and diverse experience to eating at restaurants
To increase the hotel's revenue from room service
Main Values
Familiar Interface: The users on vacation may not want to learn new interfaces
Information: Show the users only the information that matters
Provide added value: Expose the guests to new dishes in an easy and comfortable wa
Main competition
My Concept
A Room Service website that will offer the guests food from local "homemade food" restaurants in the area
When guests order from restaurants only, the company saves money on the kitchen, raw materials, staff, etc.
The company will support local businesses by exposing more people to their restaurants and will save them delivery costs.
People could taste local "homey" food without leaving their rooms.
Main competition
My Concept
A Room Service website that will offer the guests food from local "homemade food" restaurants in the area
When guests order from restaurants only, the company saves money on the kitchen, raw materials, staff, etc.
The company will support local businesses by exposing more people to their restaurants and will save them delivery costs.
People could taste local "homey" food without leaving their rooms.
Main competition
My Concept
A Room Service website that will offer the guests food from local "homemade food" restaurants in the area
When guests order from restaurants only, the company saves money on the kitchen, raw materials, staff, etc.
The company will support local businesses by exposing more people to their restaurants and will save them delivery costs.
People could taste local "homey" food without leaving their rooms.
What I learn from this project?
How to create a design language that will be new to the user but still familiar
Design interactions in a prototype that will make the experience even better
The food ordering industry is huge
What I learn from this project?
How to create a design language that will be new to the user but still familiar
Design interactions in a prototype that will make the experience even better
The food ordering industry is huge
What I learn from this project?
How to create a design language that will be new to the user but still familiar
Design interactions in a prototype that will make the experience even better
The food ordering industry is huge